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Compliance & Notices

Needs Assesment

Sun Life Health is a not-for-profit organization providing health care to Apache Junction, Casa Grande, Chandler, Eloy, Coolidge, Florence, Maricopa, Oracle and San Manuel.

Sun Life Health is Pinal county's largest provider of primary health care services. Governed by a Board of Directors representing the patients and communities served by the organization, Sun Life Health serves over 47,000 patients, 28% of whom are children. What makes us different is our unfailing concern for the well-being of our patients, and our willingness to provide the best possible experience for every person that walks through our doors.

Sun Life Health is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n). This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

The Primary Care Medical Home Model

The Primary Care Medical Home (PCMH) is a model for providing comprehensive primary care for children, youth, and adults. The PCMH model aids partnerships between individual patients, their personal physicians, and when appropriate, the patient's family. Being a patient at Sun Life Health means you will benefit from the core functions of a PCMH:

  • Patient-Centered care – We provide care that focuses on the whole person and understanding and respecting each patient’s needs, culture, values and preferences.
  • Comprehensive care – Our team of providers work to meet each patient’s physical and mental health care needs, including prevention and wellness, acute care and chronic care.
  • Coordinated care – We coordinate across the broader health care system, including specialty care, hospitals, home care and the provision of community and support services. This is particularly critical during transitions between sites of care, such as when patients are discharged from the hospital or referred to a specialist.
  • Access to care – Our patients have access to services with shorter wait times for urgent needs, enhanced in-person office hours, around the clock electronic access to members of the care team, and alternative methods of communication through our patient portal. Additionally, should you have medical concerns when our offices are closed, our after-hours call line will provide you continuity of care until your provider follows up with you. Always remember, if you need anything, please call us first as we want to be your central hub for all of your health needs. Unless it is an emergency, please call us at 888-381-3446 anytime you have questions or concerns with your health.
  • Systems Based Approach to Quality and Safety – Our organization uses evidence-based medicine, clinical decision support tools, engages in performance measurement and improvement, measures and responds to patient experiences and satisfaction, practices population health management, and publicly shares robust quality and safety data and improvement activities.

Sun Life Health believes this model enhances positive outcomes. Through this model, working together with their health care team, patients are able to achieve their best quality of life. To learn more about this care model, visit www.jointcommission.org.

Annual Needs Assessment

Every three years, Sun Life Health conducts a community health needs assessment within our service area. The following links are the results of the 2016-17 needs assessment:

Sun Life Health Community Health Needs Assessment Report - July, 2017

Ryan White Part A

Sun Life Health is a Ryan White Part A service provider for Pinal County residents. If you’ve tested positive for HIV, it’s important that you take advantage of regular medical care. Being seen by your doctor regularly will help you maintain good health and a satisfying quality of life.

To get connected to care, contact Care Directions, where they can help you find out what assistance is available to you for your medical care and help you get enrolled. You can reach Care Directions at 602-264-2273. Funding for this program is made possible through the Federal Department of Health and Human Services, Health Resources and Services Administration, the Ryan White HIV/Aids Treatment Extension Act of 2009 and Maricopa County Business Strategies & Healthcare Program.

Federal Tort Claims Act Deemed Facility (FTCA)

Sun Life Health is a Federal Tort Claims Act Deemed Facility. This health center receives Department of Health and Human Services (DHHS) funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Patient Survey

Your healthcare is our priority. To determine where improvements are needed, this facility takes part in an online patient feedback survey. This survey measures your satisfaction with your office visit experience. It is designed to be a standardized tool for measuring and reporting satisfactionacross all healthcare facilities in the U.S.

After you have received care from our facility, you may be invited to participate in the patient survey. You will receive an invitation via email. The survey asks multiple choice questions about your healthcare experience.This is your opportunity to tell us what we did well, and where we could usesome improvement. Surveys are administered by Press Ganey Associates, Inc. All responses are anonymous and confidential. We value your input and encourage your feedback to improve care.

Health Resources and Services Administration (HRSA)

NOTICE TO PATIENTS:

  • This health center serves all patients, regardless of ability to pay.
  • Discounts for essential services are offered depending on family size and income.
  • No one will be denied necessary services on basis of race, sex, creed or religion.
  • We offer reduced fees for all patients with limited incomes. Ask our staff how you may apply for a discount.
  • This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

HRSA

Consumer Assessment of Health Providers and Systems (CAHPS)

The Consumer Assessment of Health Providers and Systems (CAHPS survey is backed by the U.S. Department of Health andHuman Services. The survey is used to improve the quality of healthcare. CAHPS makes survey results public so healthcare providers are aware of where changes are needed. The results also enable healthcare consumers to review and compare healthcare facilities before choosing a healthcare provider.

Sun Life Health conducts the CAHPS survey on an annual basis. Your healthcare is our priority. To determine where improvements are needed, this facility takes part in the CAHPS survey. The CAHPS survey measures your satisfaction with the quality of your care. It is designed to be a standardized tool for measuring and reporting satisfaction across all healthcare facilities in the U.S. This survey asks several multiple choice questions about your healthcare experience. Please take the time to fill out the CAHPS survey; your feedback is valuable!

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit cms.gov/nosurprises or call 877-696-6775. A printable version of this policy can be found here.