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Notice of Non-Discrimination

Sun Life Health with applicable Federal civil rights laws. You or your representative have the right to not be discriminated against based on age, diagnosis, race, color, ethnicity, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, immigration status, disability of either the patient, the patient’s surrogate, patient’s family or support person or the source of payment in compliance with applicable federal, state, and local laws and regulations.

Sun Life Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    1. Qualified sign language interpreters
    2. Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    1. Qualified interpreters
    2. Information written in other languages

If you believe that Sun Life Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: the Limited English Proficiency Hotline, Sun Life Health 1-(602)-344-5904, or 888-381-3446, or fill out the form below. You can also file a grievance in person or by mail to PO Box 10097, Casa Grande, AZ 85130.

File a Grievance

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Español (Spanish)

ATENCIÓN: Si usted habla otro idioma, hay un servicio sin costo disponible para ayudarle. Hable con un representante de Sun Life Health o llame al 888-381-3446.

العربية (Arabic)

تنبيه: إذا†كنت†تتحدث†بلغة†أخرى،†فإن†خدمات†المساعدة†اللغوية†المجانية†متاحة†لك. تحدث†مع†أحد†ممثلي†نظام† Sun Life Health للخدمات†الصحية†أو†اتصل†بالرقم


繁體中文 (Chinese)

和 Sun Life Health 代表交 谈或者致电 888-381-3446.

فارسی (Farsi)


Sun Life Health صحبت†كنید†یا†با†شماره† 888-381-3446 تماس†بگیریدÆ

Français (French)

ATTENTION : Si vous parlez une autre langue, des services d’assistance gratuits sont à votre disposition. Contactez un représentant de Sun Life Health ou appelez le 888-381-3446.

Deutsch (German)

HINWEIS: Wenn Sie eine andere Sprache sprechen, stehen für Sie kostenlos Sprachassistenzdienste zur Verfügung. Wenden Sie sich an einen Sun Life Health-Vertreter oder rufen Sie die Nummer 888-381-3446 an.

日本語 (Japanese)

注意:その他の言語を母語とされる場合には、無料のアシスタントサービスのご用意もございます。Sun Life Health の担当者または 888-381-3446 までご連絡ください。

Tagalog (Tagalog – Filipino)

ATTENTION: Kung nagsasalita ka ng ibang wika, may magagamit kang libreng serbisyo ng tulong sa wika. Makipag-usap sa isang kinatawan ng Sun Life Health o tumawag sa 888-381-3446.

Русский (Russian)

ВНИМАНИЕ! Если вы говорите на другом языке, вам могут предоставить бесплатные услуги перевода. Обратитесь к представителю Sun Life Health или позвоните по телефону 888-381-3446.

한국어 (Korean)

주의: 다른 언어를 구사하시는 경우, 무료 지원 서비스를 받으실 수 있습니다. Sun Life Health 담당자와 상담하거나 888-381-3446 번으로 전화하십시오.

Tiếng Việt (Vietnamese)

CHÚ † Nếu quý vị nói một ngôn ngữ khác, thì có sẵn các dịch vụ hỗ trợ, miễn phí cho quý vị. Hãy hỏi một đại diện Sun Life Health hoặc gọi số 888-381-3446.

ภาษาไทย (Thai)

โปรดทราบ หากคุณพูดภาษาอื่น เรามีบริการช่วยเหลือโดยไม่มีค่าใช้จ่ายไว้ให้คุณ คุยกับตัวแทนของ Sun Life Health หรือโทร 888-381-3446.

srpsko-hrvatski (Serbo-Croatian)

PAŽNJA: Ako govorite još neki jezik, besplatno su vam dostupne usluge pomoći. Obratite se Sun Life Health predstavniku ili pozovite 888-381-3446.