Frequently Asked Questions

Can I call when the office is closed?

Yes, should you have non-emergent medical concerns when our offices are closed, our after-hours call line 888-381-3446 will provide you continuity of care until your provider can follow up with your concerns.

Do we have Visiting Medical Student Rotations?

Fourth-year medical students interested in Family Medicine rotations may apply through the Visiting Student Learning Opportunities (VSLO) program or contact the residency program coordinator for additional information regarding rotation opportunities and availability.

Visiting students rotate primarily at Sun Life Health Medial Campus. Applications are reviewed on a rolling basis, and rotation availability is limited.

Equal Opportunity Statement

The Sun Life Health Family Medicine Residency Program is committed to fostering an inclusive learning environment that values diversity, equity, and respect. We welcome applicants from all backgrounds and evaluate candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

We believe that a diverse physician workforce strengthens patient care, enhances learning, and improves the health of the communities we serve.

How do I choose a primary care provider?

Patients have options in choosing a primary care provider based on personal preference, medical needs and provider expertise. At Sun Life Health, you have access to adult and pediatric primary care practitioners, behavioral health providers and dental* professionals. The health center providers are all board certified, with significant expertise and experience in their field of study. As a medical patient, you may have the option to choose between a Doctor, a Physician Assistant and a Nurse Practitioner.

View The List Of Our Providers

How do I get a referral? How does the center ensure that the referral is obtained and report received?

The best way to obtain a referral is to schedule an appointment with your provider so that a referral can be done in a more informed and efficient manner. After consulting with your provider, a mutual decision is made to refer you for diagnostic testing or speciality care depending on your needs. Your provider will make a referral to the referral team and the referral team will work with your insurance company to ensure that the services you’ve been referred to is approved by your insurance agency and to schedule an appointment.

How do I get speciality care?

Coordinated care is when all parts of the health care system talk to each other. At Sun Life Health, we coordinate care with your specialists, hospitals where you receive care, home care teams involved in your care and other support services. It is important that when you receive outside speciality care, your records are shared with your PCP.

How is care coordinated across the health center and with outside specialists?

At Sun Life Health, care coordination begins with your Circle of Care Team, which consists of you, your provider, medical assistant, care manager, and nurse. Your team is required to understand you, understand your family dynamics, unique needs, your values and preferences, even your cultural orientation and background. Depending on your needs, other members of the team may include medical specialists, behavioral health and substance abuse providers and/or clinical pharmacist(s).

Your Circle of Care Team is actively involved in working to provide you with the best care possible by accessing different disciplines in the health center and outside. Your Circle of Care Team works closely with local hospitals, off-site specialists and community resources to ensure that we meet the needs of our patients and we provide timely and accurate follow through.

What are the Application Requirements?

Applicants must submit the following through ERAS:

  • Medical school transcript
  • Medical Student Performance Evaluation (MSPE/Dean’s Letter)
  • Personal statement describing interest in Family Medicine and career goals.
  • Curriculum vitae
  • Three letters of recommendation (at least one from a Family Medicine physician)
  • Passing score on USMLE Step 1 and/or Step 2, or COMLEX Level 1 and/or Level 2
  • International Medical Graduates (IMGs)- A valid ECFMG certificate is required

Applications are reviewed holistically. Academic achievement, clinical performance, leadership experiences, community service, commitment to underserved populations, and alignment with the mission of Family Medicine are all considered during the selection process.

What is the Interview Process?

Interview invitations are extended beginning in October and continue through January. Interviews are conducted virtually

Applicants who are invited to interview may also choose to attend an optional in-person tour of the Sun Life Health Casa Grande Medical Campus and nearby Banner Casa Grande Medical Center, located across the street. This optional visit provides applicants an opportunity to see the clinical learning environment and become more familiar with the community where residents train.

Applicants selected for an interview will have the opportunity to:

  • Meet with residency leadership and faculty
  • Learn about our curriculum and training sites
  • Explore our community-based, FQHC-sponsored training model

Interview format will not affect applicant ranking. The residency program follows NRMP policies and is committed to a fair, equitable, and transparent selection process.

The program is currently unable to sponsor H-1B visas but is able to sponsor J-1 visas.

When will I get my test results?

Results depend on laboratory timelines and are dependent on their schedules, sometimes up to 7 days.We use both Labcorp and Sonora Quest.

Who Is a Good Fit for Our Program?

The Sun Life Health Family Medicine Residency seeks residents who are passionate about providing comprehensive, patient-centered care to diverse and underserved communities. As a Federally Qualified Health Center (FQHC)-sponsored residency, our program emphasizes whole-person care, population health, health equity, and community engagement.

Why is it important to have a primary care provider?

It is important for you to select a primary care provider (PCP) because they are your central resource for healthcare and health information. Not only does your PCP provide preventive and general healthcare, they are your healthcare guide and advocate, directing you to specialists and helping you navigate the healthcare system to ensure you receive the medical care you need.